Return

 
WHAT IS THE RETURN TIME?

If you are not satisfied with part or all of your purchase, you are entitled to return the product(s) within fourteen (14) days of delivery. If we receive the returned products after 14 days of claiming, we cannot accept this as an return.

 

HOW DO I RETURN MY PRODUCT(S)?

All returns must be made within 14 days after receiving the product. It is allowed to open the package, check the contents and fit the shoes. Just act like you are in a real store!

In all cases, do NOT remove the Return-Label. Without the return label it is not possible to return your product(s).

If you want to return your product(s). Sent an email to [email protected]. We will sent you the additional return information. Keep in mind that we only accept:

INTERNATIONAL

  • Products with all the labels attached.
  • Original packaging. (shoes double boxed)
  • Completely unused. (fitting is not using)

If you have returned the product(s), please sent us an email with the Track & Trace code.
 
WHEN WILL I RECEIVE MY REFUND?

Once the return has been approved (the product (s) have to be in perfect condition and all labels must be intact) you will receive a confirmation email indicating that the refund will be paid into your account within a few days. If there is a delay, please keep in mind that we will refund within 14 days. Remember that payments always depend on your bank/building society.

 

WHAT ARE THE RETURN COSTS?

There are no costs attached for the procedure however, when returning a product(s) the customer is responsible for the shipment and its costs. The customer is free to choose any shipment party.

 

CAN I EXCHANGE AN ITEM?

It's not possible to exchange a product directly. If you wish to exchange a product, you need to follow the same procedure as returning procedure. After that you can order the size / color you need!